SHORTLET APARTMENT GUEST TERMS & CONDITIONS
Welcome to our apartment. We kindly ask that you read and adhere to the following Terms & Conditions, which are designed to ensure your comfort, safety, and the smooth management of the property.
By confirming your booking and/or checking in, you agree to comply with these terms.
1. Booking & Payment
- Full payment must be made before check-in.
- A refundable caution/security deposit will be required to cover damages, missing items, or policy violations.
- Valid government-issued ID (passport, driver’s license, or national ID) is required at check-in.
2. Check-In & Check-Out
- Check-in time: 2:00 PM
- Check-out time: 12:00 PM
- Late check-out will attract extra charges, subject to availability.
3. Guest Conduct & House Rules
- No loud parties, events, or disturbances are allowed.
- The maximum number of occupants must not exceed what was agreed at booking.
- Visitors must be registered and approved by management. Unauthorized overnight stays are not allowed.
- Illegal activities, drugs, and weapons are strictly prohibited.
- Smoking is not permitted
- Pets are not allowed
4. Care of Property
- Guests must keep the apartment, furniture, and appliances in good condition.
- Any damages, breakages, stains, or missing items will be charged from the caution deposit or billed separately.
- Guests are responsible for the safety of their personal belongings. Management is not liable for loss or theft.
5. Cleaning & Maintenance
- Guests should maintain cleanliness during their stay.
- Please report any maintenance issues promptly.
6. Security
- Always lock doors and windows when leaving the apartment.
- Guests are not allowed to give keys, access codes, or entry to unauthorised persons.
- CCTV will be in operation in common areas for security purposes.
7. Utilities & Facilities
- Do not tamper with electrical fittings, gas, or water systems.
- Use appliances responsibly (e.g., AC should not be left running when you’re not in the apartment).
8. Cancellation & Refund Policy
- Free cancellation up to 7 days before check-in.
- 50% refund if cancelled 3–6 days before check-in.
- No refund for cancellations within 48 hours of check-in.
- No-shows or early departures are non-refundable.
- Refund of security deposit will be processed after 48 hours of check-out, subject to inspection.
9. Breach of Terms
- Management reserves the right to terminate a stay without refund if guests violate house rules or engage in illegal/unacceptable behaviour.